Frequently Asked Questions

Rubflex’s main products are Indian spices and foodstuffs that are typical of Kerala in south India. However, Rubflex is a merchant exporter, which means we are licensed to deal in all kinds of products that are permitted for export by the government of India. We are continuously adding new products to our range, so we encourage you to ask us and let us know of your requirements. We will gladly attend to all your requirements, even though those products may not appear on our website at present.

Most of our food products are marketed under the brand name “Preenas”, which is our flagship brand that embodies all the aspects of a good product that matches our philosophy. However, we also deal in other brands that are well-known in India and are worthy of our association.

We will do our utmost to get you the products you require from India. Please feel free to ask us and let us know your requirements.

Yes, indeed! We would be happy to send you free samples of our products. The courier charges, however, would be on a “To Pay” basis.

In general, there is no minimum order quantity (MOQ) assigned to our products. As a company policy, we believe that no order is too big or too small, and all orders are treated with equal care. However, there may be some packaging restrictions that we may need to follow. We will inform you on a case-by-case basis if any packaging norms apply to the product of your interest.

: Rubflex has a company policy of dealing only with products that are unique to a specific region. If a product is GI tagged, we will go to that place to procure it. We travel that extra mile to reach the farm where the products are grown or the factory where the goods are manufactured. We ensure that our farm produce is free of chemical residues and pesticides, and grown using IPM (integrated pest management) methods that are natural and sustainable agricultural practices. The factories that manufacture our goods are required to follow GMP (good manufacturing practice) essentially. As far as possible, we use eco-friendly packaging materials for all our shipments. Our ultimate aim is to deliver pure, healthful, naturally grown products employing methods that safeguard the environment and encourage the sustainability of our planet.

While GI tags offer somewhat similar (intellectual property rights) protection as trademarks, there are some important differences. A GI tag applies to one specific good that has a specific geographical origin, and its beneficiaries are the people and communities of that geographic region. Trademarks apply to goods and services that are unique by design, created, and owned by a particular person or business organization and not necessarily restricted to any geographical region. Darjeeling Tea (grown in West Bengal in the northeastern part of India) was the first to be awarded the GI Tag in India. The same tea, if grown in Waynad (in the south Indian state of Kerala), would not be named ‘Darjeeling Tea,’ nor could it claim the same GI tag. Amul (a famous Indian trademark for milk products), although it had its origin in a village called Anand in the western Indian state of Gujarat, has its dairy plants now operating in several other parts of India, and all its products carry the same trademarked logo, irrespective of where they are produced.

Each order is unique, and the delivery time will vary accordingly. We assure you that we will do our utmost to reduce the lead time and expedite the cargo so that you will receive the goods at your port of destination at the earliest possible time.

It depends on the product and its weight and volume. We are open to sea shipment (FCL and/or LCL cargo), air shipment, FedEx, UPS, USPS, or any other courier of your choice. Shipping terms could be FOB, CNF, or CIF, as required by you.

We work exclusively with 100% advance payment. We wish to concentrate our energies on serving our customers with the right product at the right price. Uncertainties concerning payments are an unnecessary distraction that may interfere with our goal of providing the best service to our customers.

Due to the nature of international trade, it is not practical to accept returns and provide refunds. We advise our customers to check and ensure that the samples we send for approval are precisely what they want to order. We are willing to send you more samples based on your feedback so that we can eliminate any need for returns when the goods arrive at their destination.

In a word, reasonable. Our aim is to provide you with unique products at very reasonable rates. We do not sit in ivory towers and procure goods through WhatsApp messages. We are on the road, in the fields, on the mountains, and always in touch with the ground reality. We go the extra mile to meet our farmers and pay them top dollar, and in return, they give us their best produce. Our competitors do not even come close to what we do. We compete with ourselves daily to do better than what we did yesterday, thus continually improving on the quality of our services to you.